KUKA Services: On-Site Support for Your Robots and Machines

KUKA AG is not only one of the world’s leading robot manufacturers but also a provider of comprehensive services to maximize the performance and lifespan of their robots and automation systems. This article explores the wide range of KUKA services, including on-site support, preventive maintenance, spare parts, training, and more. Understanding KUKA’s service offerings is crucial for anyone utilizing KUKA technology to ensure optimal operation and minimize downtime. KUKA offers service for robots.

1. What is KUKA AG and its Commitment to Customer Support?

KUKA AG, headquartered in Augsburg, Germany, is a global leader in intelligent automation solutions. Founded in 1898, the company has a long history of innovation, evolving from its origins as a manufacturer of lighting equipment to become a pioneer in industrial robotics. Today, KUKA designs, manufactures, and markets a comprehensive range of industrial robots, robotic systems, controllers, and software for various industries.

Beyond simply providing hardware, KUKA is deeply committed to providing comprehensive customer support throughout the entire lifecycle of their products. This commitment stems from the understanding that robots and automation systems are significant investments, and their optimal performance is critical for manufacturers’ productivity and competitiveness. KUKA’s service offerings are designed to ensure that customers maximize the value of their KUKA systems.

2. What Does KUKA’s On-Site Service Include?

KUKA’s on-site service provides customers with direct, hands-on support from KUKA’s expert technicians at their own facilities. This service encompasses a wide range of activities, including:

• Installation and Commissioning: KUKA technicians can assist with the installation and initial setup of new robots and automation systems, ensuring they are properly integrated into the production environment.
• Repair and Troubleshooting: If a robot or system malfunctions, KUKA technicians can diagnose the problem and perform necessary repairs on-site, minimizing downtime.
• Preventive Maintenance: KUKA offers on-site preventive maintenance services, including inspections, lubrication, and replacement of worn parts, to keep robots operating at peak performance and prevent unexpected breakdowns.
• Optimization: KUKA technicians can analyze robot performance and suggest optimizations to improve cycle times, reduce energy consumption, or enhance other aspects of operation.
• Retrofitting and Upgrades: KUKA can perform on-site upgrades and retrofits to existing robots and systems, extending their service life and incorporating new features.
• Programming Assistance: KUKA technicians can provide on-site assistance with robot programming, helping customers to develop and modify programs for specific tasks.

KUKA’s on-site service ensures that customers have access to expert support whenever and wherever they need it, minimizing disruptions and maximizing the uptime of their KUKA systems. On-site service is a key component of KUKA’s customer support.

3. Why is Preventive Maintenance Crucial, and What Does KUKA Offer?

Preventive maintenance is crucial for maintaining the reliability, performance, and longevity of KUKA robots and automation systems. Just like any complex machinery, robots require regular maintenance to prevent unexpected breakdowns, minimize wear and tear, and ensure optimal operation.

KUKA offers a comprehensive range of preventive maintenance services, including:

• Regular Inspections: KUKA technicians perform thorough inspections of robots and systems, checking for signs of wear, damage, or potential problems.
• Lubrication: Proper lubrication of robot joints and other moving parts is essential for smooth operation and preventing premature wear.
• Part Replacement: KUKA technicians can replace worn or damaged parts, such as cables, seals, and bearings, before they cause a failure.
• Software Updates: KUKA provides software updates to ensure that robots are running the latest software versions, with improved performance and security features. Security updates are very important.
• Performance Testing: KUKA technicians can perform performance tests to verify that robots are operating within specified parameters and to identify any potential issues.
• Customized Maintenance Plans: KUKA can develop customized maintenance plans tailored to the specific needs of each customer and their robotic systems.

By investing in preventive maintenance, manufacturers can significantly reduce the risk of costly downtime, extend the service life of their robots, and maintain consistent production quality.

4. How Does KUKA Ensure a Reliable Supply of Spare Parts?

A reliable supply of spare parts is essential for minimizing downtime in case of a robot or system malfunction. KUKA understands this and has implemented several strategies to ensure quick and easy access to spare parts:

• Global Network of Service Centers: KUKA has a global network of service centers that stock a wide range of spare parts, ensuring that parts are available when and where they are needed.
• Online Ordering: Customers can order spare parts online through the my.KUKA platform, simplifying the ordering process and providing real-time information on availability and pricing. My.KUKA is a powerful online tool.
• Fast Delivery: KUKA prioritizes fast delivery of spare parts to minimize downtime for customers. They offer various shipping options to meet different urgency levels.
• Original KUKA Spare Parts: KUKA emphasizes the use of original KUKA spare parts, which are designed and manufactured to meet the highest quality standards and ensure optimal performance and compatibility with KUKA robots.
• KUKA Xpert: This online knowledge database provides access to technical documentation, troubleshooting guides, and information on spare parts.

This comprehensive approach to spare parts management ensures that KUKA customers can quickly obtain the parts they need to keep their robots running smoothly.

5. What Training Opportunities are Available Through KUKA College?

KUKA College is KUKA’s dedicated training organization, providing a wide range of training courses for robot programmers, operators, maintenance personnel, and other professionals working with KUKA technology. KUKA College offers:

• Basic Robot Programming Courses: These courses teach the fundamentals of programming KUKA robots, covering topics such as robot movements, coordinate systems, and basic programming commands.
• Advanced Robot Programming Courses: These courses delve into more advanced programming techniques, including complex logic, sensor integration, and communication with other systems.
• Application-Specific Training: KUKA offers training courses tailored to specific applications, such as welding, painting, material handling, and collaborative robotics.
• Maintenance and Service Training: These courses teach maintenance personnel how to perform preventive maintenance, troubleshoot problems, and repair KUKA robots.
• Customized Training Programs: KUKA can develop customized training programs to meet the specific needs of individual customers and their applications.
• Online and On-Site Training: KUKA offers both online and on-site training options, providing flexibility for customers.
• Training Centers Worldwide: KUKA has training centers located around the world, making it convenient for customers to access training.

Investing in training through KUKA College ensures that personnel have the necessary skills and knowledge to operate, program, and maintain KUKA robots effectively, maximizing their performance and minimizing downtime. KUKA also offers comprehensive training.

6. How Does KUKA Support Customers with Robot Programming and Commissioning?

KUKA provides extensive support to customers during the programming and commissioning phases of robot implementation:

• On-Site Programming Assistance: KUKA technicians can provide on-site assistance with robot programming, helping customers to develop and modify programs for their specific applications.
• Offline Programming with KUKA.Sim: KUKA.Sim simulation software allows customers to program and test robot applications offline, without disrupting production. This significantly reduces programming time and allows for optimization before deployment.
• KUKA.WorkVisual Engineering Suite: This software provides a unified environment for programming, configuration, and commissioning KUKA robots, simplifying the entire process.
• Application Support: KUKA’s application engineers can provide guidance and expertise on selecting the right robot, tooling, and programming strategies for specific tasks.
• Commissioning Support: KUKA technicians assist with the initial setup and commissioning of new robot systems, ensuring they are properly integrated into the production environment and operating correctly.

This comprehensive support ensures a smooth and efficient implementation process, minimizing downtime and maximizing the performance of KUKA robotic systems.

7. What is My.KUKA and How Does it Benefit Customers?

My.KUKA is KUKA’s online customer portal, providing a centralized platform for customers to access a wide range of information and services. My.KUKA offers:

• Spare Parts Ordering: Customers can easily search for and order spare parts online, with real-time information on availability and pricing.
• Technical Documentation: Access to a vast library of technical documentation, including manuals, data sheets, and troubleshooting guides.
• Software Downloads: Download the latest software updates, drivers, and tools for KUKA robots and controllers.
• Training Information: Find information on available training courses and register for training.
• Service Requests: Submit service requests and track their status online.
• Robot Data Management: Access and manage data from connected KUKA robots, including performance data, error logs, and maintenance schedules.
• KUKA Xpert: Access to a knowledge database with troubleshooting tips, FAQs, and expert advice.

My.KUKA streamlines many customer interactions with KUKA, making it easier to access information, order parts, request service, and manage their KUKA robotic systems.

8. What is KUKA’s Approach to Remote Service and Technical Support?

KUKA recognizes the importance of providing quick and efficient technical support, even without on-site visits. They offer various remote service options:

• Remote Diagnostics: KUKA technicians can remotely connect to robots and controllers to diagnose problems, troubleshoot issues, and identify potential solutions. This often eliminates the need for an on-site visit, saving time and costs.
• Remote Programming Support: KUKA can provide remote assistance with robot programming, helping customers to modify programs or troubleshoot programming issues.
• Telephone Support: KUKA offers telephone support from experienced technicians who can provide guidance and answer questions.
• Online Resources: KUKA provides a wealth of online resources, including FAQs, troubleshooting guides, and technical documentation, accessible through the My.KUKA portal and KUKA Xpert.

These remote service options ensure that customers can receive timely and effective support, minimizing downtime and maximizing the productivity of their KUKA systems.

9. Does KUKA Offer Services for Used Robots?

Yes, KUKA offers services for used robots, extending their service life and providing cost-effective options for manufacturers:

• Used Robot Sales: KUKA sells used robots that have been thoroughly inspected, refurbished, and tested to meet KUKA’s quality standards. This provides a more affordable option for companies looking to automate.
• Refurbishment Services: KUKA can refurbish existing KUKA robots, replacing worn parts, upgrading software, and performing other maintenance tasks to restore them to like-new condition.
• Retrofitting: KUKA can retrofit older robots with newer technology, such as updated controllers or sensors, extending their capabilities and lifespan.
• Maintenance and Repair for Used Robots: KUKA provides the same level of maintenance and repair services for used robots as they do for new robots.

These services demonstrate KUKA’s commitment to supporting its customers throughout the entire lifecycle of their robots, regardless of whether they are new or used.

10. How Does KUKA Service Extend to the Medical Field (KUKA Medical Robotics)?

KUKA Medical Robotics, a dedicated division of KUKA AG, focuses on providing robotic components and solutions for the medical technology sector. Their service offerings in this specialized field include:

• Specialized Support for Medical Device Manufacturers: KUKA Medical Robotics works closely with medical device manufacturers to integrate the LBR Med (a collaborative lightweight robot) and other robotic components into medical devices. This includes technical consulting, integration support, and assistance with regulatory compliance.
• Training for Medical Professionals: KUKA provides training for healthcare professionals on the use and operation of medical devices incorporating KUKA technology.
• Maintenance and Repair for Medical Systems: KUKA offers specialized maintenance and repair services for medical devices that utilize KUKA robots, ensuring their continued safe and reliable operation.
• Compliance with Medical Regulations: KUKA Medical Robotics adheres to strict medical device regulations (e.g., FDA, MDR) and ensures that its products and services meet all necessary requirements.

The field of medical technology needs special approach and support.

Key Takeaways

• KUKA AG offers a comprehensive range of services to support its robots and automation systems throughout their entire life cycle.
• KUKA’s on-site service includes installation, commissioning, repair, troubleshooting, preventive maintenance, optimization, retrofitting, and programming assistance.
• Preventive maintenance is crucial for maximizing robot reliability, performance, and service life.
• KUKA ensures a reliable supply of spare parts through a global network of service centers, online ordering, and fast delivery.
• KUKA College provides extensive training opportunities for robot programmers, operators, and maintenance personnel.
• KUKA offers support with robot programming and commissioning, both on-site and through simulation software (KUKA.Sim).
• My.KUKA is a valuable online customer portal providing access to spare parts, technical documentation, software downloads, training information, and service requests.
• KUKA provides remote service and technical support through remote diagnostics, programming assistance, telephone support, and online resources.
• KUKA offers services for used robots, including sales, refurbishment, retrofitting, and maintenance.
• KUKA Medical Robotics provides specialized services for the medical technology sector, including integration support, training, and maintenance for medical devices incorporating KUKA robots.
• KUKA customer service around the clock.
• KUKA offers comprehensive service program.
• Take advantage of KUKA’s comprehensive range of services.
• KUKA offers support you throughout the entire robotic system life.
• KUKA services offer tailor-made services.

In conclusion, KUKA’s extensive service offerings demonstrate their commitment to customer success and their understanding that providing outstanding service is just as important as providing high-quality robots and automation systems. By partnering with KUKA, manufacturers can ensure that their robotic systems operate at peak performance, minimize downtime, and deliver a strong return on investment.